To avoid rush and gathering in banks amid lockdown banks has allow its customer to deposit and withdraw money from their home itself by providing them with door to door banking services. Initially this facility was available only for senior citizens. However, in times of the ongoing coronavirus pandemic, anyone can avail this facility by paying a fee of Rs 100. Customers can talk to a Phone Banking Officer and can avail any of the following services from home; pick up of cash, pick up of instruments and delivery of cash/demand drafts. The transaction will be done after a confirmation of identification on both sides.
Himanshu Mishra, Sr. Divisional Head, Western and Central Region, Fino payment bank said that in the past one month they have provided direct banking services to over 118 housing societies in their premises.
Mishra explained, “With this service, the residents of the society can withdraw money or do other banking transactions, which includes opening a bank account by paying a minimal subscription fee. Interestingly, through this banking facility, one can even withdraw a minimum of Rs 20 unlike the general ATM which requires at least Rs 100 note withdrawal.”
However this new banking service is very much in use in rural areas and remote villages where there are a few banks or no banks available. As Mumbai is the hotspot of Coronavirus pandemic and the top most city affected by Coronavirus outbreak so this banking facility is receiving a lot of demand, said the service provider. The service holder has about 7,000 merchant points who are shopkeepers and small retailers. Apart from providing direct banking facilities in residential societies.
Mishra said that many times it happens that the debit card which is in use shows error and needs to be replaced. In such cases the person has to visit his homebranch and do the banking activity. However at our place by just telling our representatives the Aadhaar number which is usually linked to the bank account they can get some cash. “In lockdown, this feature is really very helpful as banks are operational but with minimum staff strength. Besides, migrants also can get some cash from their linked bank account in case of no debit card with them. Besides, we are also organising camps at national highways to assist migrants,”