The home department ranks the third worst in disposing of grievances recorded on the ‘Aaple Sarkar’ portal, which the Maharashtra government had inaugurated on January 26. Of the 519 complaints that the department had received till April 24, 72 per cent are still pending.
The portal shows that the home department, led by Chief Minister Devendra Fadnavis himself, is amongst the three departments lagging in disposal of complaints.
About 20 per cent of the pending complaints have been lying unresolved for more than 21 days. While launching the Aaple Sarkar portal, the state government had assured that all grievances registered would be attended to within 21 days.
K P Bakshi, additional chief secretary, home, said one of the main reasons why the backlog of complaints for the home department appeared large was because the portal showed home as a single department, instead of categorizing it into its three verticals – policing, transport and excise.
“Currently, all complaints related to police, transport and excise come to me. The software needs to be modified so that transport and excise-related issues will go to the respective secretaries. If complaints related to these issues are deducted, then the pendency for the home department will not be a very high number.”
Overall, the Aaple Sarkar portal, which is currently limited to complaints concerning Mantralaya departments, recorded 5,554 grievances, of which 3,393, or about 60 per cent, have been resolved as of April 24. In 73 per cent of all cases disposed of, the applicants have expressed satisfaction on the portal.