Residents no longer have to run to ward offices to complain about noise level violations in their areas.
The Navi Mumbai Municipal Corporation (NMMC) has announced toll-free numbers for all wards for residents to register complaints against noise pollution. It has also provided facility for such complaints through WhatsApp, website and mobile application.
Municipal commissioner Tukaram Mundhe has ordered the formation of a grievance redressal cell in the eight wards to address complaints against noise pollution. The cells are headed by assistant municipal commissioner or the ward office.
Mundhe said, “The NMMC has been strictly enforcing rule 7 of Noise Pollution (Regulation and Control) Rules, 2000, based on the orders of Bombay high court following a writ petition.”
He said, “The NMMC has provided the city police with 20 decibel meters to keep a check on the noise levels.”
Mundhe said, “Apart from toll-free numbers, residents can also complain through WhatsApp on the phone number 8422955912. We have also kept a complaint register in every ward office. The complaints received will be attended to and the complainant will be informed of the action taken.”
Stating that residents can complain through the civic website and mobile app as well, Mundhe said, “Citizens can make use of the grievance redressal system by logging on to www.nmmc.gov.in to register complaints on noise pollution. The facility is also available on mobile app nmmc e-connect making it very easy to register the complaint.”
Mundhe said that immediate action would be taken after they receive complaints.