nokia 1The explosive batteries sold by Nokia to cell phones customers has created a fear in the minds of the people. The situation in Navi Mumbai is no different. If you think the queue at this showroom is to buy Nokia cell phones, think again. Ever since Nokia Company made a public announcement that the BL5C series of batteries sold by the company could be explosive, customers have been making a beeline to Nokia showrooms for a change in batteries. Very often customers have to wait for hours for getting The situation is such that people have to stand in huge lines to replace or check their batteries. There are times when the people waiting in the long queue for hours are asked to leave due to shortage of batteries in stock. What the company fails comprehend is that in metros, people have anything but time and hence this uncalled for tension is irritating and infuriating. And when you speak to the company representatives they either give you unconvincing replies Or blame the media instead. Names like Nokia are examples of customer satisfaction and quality products, such lapses not only mean troubles amounting to danger for customers but reflects poorly on the so called corporate image. With cameraperson Gyaneshwar Mali, Rajeev Mishra for Navi Mumbai News.


Related Articles

Back to top button